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Repairs Supervisor

Company background:

Coalo is a professional and ethical social housing service provider who is owned solely by The London Borough of Hounslow. We offer a range of social housing services from repairs through to ground maintenance, cleaning and facilities services and are based in Feltham. The business has grown from strength to strength since being formed in 2017 and we are recognised as one of the leading social housing service providers in the UK.

Summary of role:

  • To undertake the daily supervision of a range of trade operatives, to deliver a first-class repairs and maintenance service to residents and leaseholders within London Borough of Hounslow.
  • To oversee and manage complaints through to a successful resolution. To provide regular and timely monthly operative performance and productivity reports. To ensure daily work targets are achieved and all works are delivered to a high standard within budget and within The KPI’s target.
  • To ensure all works are delivered using a safe systems of work and within H&S guidelines at all times.
  • To ensure all works are delivered using a safe systems of work and within H&S guidelines at all times.

Key Responsibilities

• To manage all operative absences, holidays and time keeping to ensure a fully operational workforce is in place at all times to meet the contract demands.

• To drive operative performance and maximise productivity and to ensure a first time fix is achieved across the contract

• Undertake confidential HR investigations as instructed by Senior Management. Where appropriate present the results of the investigation to a disciplinary hearing, and/or put in place appropriate training, coaching or other agreed outcomes.

• Take a lead role on health and safety matters for both operatives and sub-contractors and ensure that all staff are equipped to discharge health and safety responsibilities with appropriate arrangements in place for each team

• Liaise with other Supervisors and the Administration team to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff in meeting service requirements

• To carry out both pre and post joint or solo inspections with Council Surveyors, ensuring work is clearly detailed, materials, plant, tools and access equipment are available and multi-trade input is co-ordinated to provide a seamless end to end service with work of the highest quality.

Only qualified candidates will be contacted:

▪ 5 years’ experience as a Supervisor in a Social Housing Repairs environment

▪ Good level of numeracy, literacy, written, oral and communication skills

▪ Strong IT skills

▪ City & Guilds/NVQ 2-3 equivalent relevant experience.

▪ IOSH Managing Safety Or SMSTS

▪ To be able to drive, have a full driving licence

Job Title:
Repairs Supervisor
London borough of Hounslow
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